Customer Communications
Bill Inserts
Special and timely inserts are included in customer billing statements.
October 2019
Fall is here! Reduce your outdoor watering. Imagine a Day Without Water on October 23, 2019.
- December 2018 - eBill Promo & Holiday Closures
- November 2018 - eBill Promo & Holiday Closures
- August 2018 - eBill Promo & CII Reminder
- June 2018 - Water Tax & Tap Into
- April 2018 - Water Conservation Festival & Landscape Contest
- February 2018 - SewerSmart & Poster Contest Voting
- September/October 2017 - Open House & eBill/Pay-by-Phone System Upgrades
- June 2017 - Choose Tap Water and Conservation Corner
- Feb/Mar 2017 - CA WaterFix and Water Saving Garden Friendly events
- October 2016 - CA WaterFix and Drought
- June 2016 - Drought Update and Customer Service Info
- April 2016 - Customer Communications and Lanscape Contest
- March 2016 - Water Saving Garden Friendly Plant Sales
- Multi-Family Residential Toilet Rebate (English & Spanish)
- A Better Solution to a Statewide Water Tax
- Your water district, your bill, your dedicated phone number!
- August is National Water Quality Month. Here's what you can do to help EMWD protect your water supply!
- Read more
Bill Messages
Bill messages are printed at the bottom of billing statements each month.
January 2020
A few new year reminders: 1) January bills include 2020 rates for water and sewer customers that were approved by EMWD’s Board of Directors in June 2019 in compliance with Proposition 218 requirements. 2) On January 8, 2020, check out “My Account” – a one-stop customer service portal that will incorporate our online billing and payment functions with monthly, daily, and hourly water use information.