Customer Communications
Customer Communications
EMWD is dedicated to superior customer service and effective communication and accountability. Annual Reports, monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.
Bill Inserts
Special and timely inserts are included in customer billing statements.
- December 2018 - eBill Promo & Holiday Closures
- November 2018 - eBill Promo & Holiday Closures
- August 2018 - eBill Promo & CII Reminder
- June 2018 - Water Tax & Tap Into
- April 2018 - Water Conservation Festival & Landscape Contest
- February 2018 - SewerSmart & Poster Contest Voting
- September/October 2017 - Open House & eBill/Pay-by-Phone System Upgrades
- June 2017 - Choose Tap Water and Conservation Corner
- Feb/Mar 2017 - CA WaterFix and Water Saving Garden Friendly events
- October 2016 - CA WaterFix and Drought
- June 2016 - Drought Update and Customer Service Info
- April 2016 - Customer Communications and Lanscape Contest
- March 2016 - Water Saving Garden Friendly Plant Sales
- Multi-Family Residential Toilet Rebate (English & Spanish)
- A Better Solution to a Statewide Water Tax
- Your water district, your bill, your dedicated phone number!
- August is National Water Quality Month. Here's what you can do to help EMWD protect your water supply!
- Fall is here! Reduce your outdoor watering. Imagine a Day Without Water on October 23, 2019.
- Keep your system reliable. Only flush the three P's, please: pee, poop and (toilet) paper! Be sure to check out the 2019 CCR.
- Show the region that being water-wise can be beautiful visit InlandEmpireLandscapeContest.com. EMWD presents... Did you Know?
- August 2020 Insert
- October 2020 Bill Insert
- December 2020 Bill Insert
- June 2021 Bill Insert
- August 2021 Bill Insert EMWD
- August 2021 Bill Insert Landscapes for Living Residential
- October 2021 Bill Insert
- December 2021 Bill Insert
- February 2022 Bill Insert
- April 2022 Bill Insert
- June 2022 Bill Insert
- Read more
Bill Messages
Bill messages are printed at the bottom of billing statements each month.
September 2023
You can now set up customized notifications in your MyAccount Portal. Never lose track of your bill or your water budget with the ability to personalize how you receive communications. Simply select letter, email, text, or voice call alerts for each notification category to fit your communication style. You can update your preferences any time! Get started at myaccount.emwd.org.
August 2023
Did you know that you can now get even more money for taking out your thirsty grass and replacing it with climate appropriate landscaping? EMWD is now offering $4 per square foot for all customers who participate in its turf removal program. Please visit www.socalwatersmart.com today to read the full program terms and apply for your funding today!