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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Inserts

Special and timely inserts are included in customer billing statements.

2022 Bill Inserts

June 2022
June 2022 Bill Insert

April 2022
April 2022 Bill Insert

February 2022
February 2022 Bill Insert

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

July 2022

EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. To view the report, please visit www.emwd.org/ccr. Printed copies are available upon request by calling 951-928-3777, ext. 3430.

June 2022

As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.

May 2022

As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.

April 2022

With California having received minimal rainfall this winter, it has never been more important to save water. EMWD thanks our customers for staying within their water budgets and doing their part to help California’s water supplies. Keep up the great work!