Customer Communications
Customer Communications
EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.
Bill Inserts
Special and timely inserts are included in customer billing statements.
2022 Bill Inserts
June 2022
June 2022 Bill Insert
April 2022
April 2022 Bill Insert
February 2022
February 2022 Bill Insert
- December 2018 - eBill Promo & Holiday Closures
- November 2018 - eBill Promo & Holiday Closures
- August 2018 - eBill Promo & CII Reminder
- June 2018 - Water Tax & Tap Into
- April 2018 - Water Conservation Festival & Landscape Contest
- February 2018 - SewerSmart & Poster Contest Voting
- September/October 2017 - Open House & eBill/Pay-by-Phone System Upgrades
- June 2017 - Choose Tap Water and Conservation Corner
- Feb/Mar 2017 - CA WaterFix and Water Saving Garden Friendly events
- October 2016 - CA WaterFix and Drought
- June 2016 - Drought Update and Customer Service Info
- April 2016 - Customer Communications and Lanscape Contest
- March 2016 - Water Saving Garden Friendly Plant Sales
- Multi-Family Residential Toilet Rebate (English & Spanish)
- A Better Solution to a Statewide Water Tax
- Your water district, your bill, your dedicated phone number!
- August is National Water Quality Month. Here's what you can do to help EMWD protect your water supply!
- Fall is here! Reduce your outdoor watering. Imagine a Day Without Water on October 23, 2019.
- Keep your system reliable. Only flush the three P's, please: pee, poop and (toilet) paper! Be sure to check out the 2019 CCR.
- Show the region that being water-wise can be beautiful visit InlandEmpireLandscapeContest.com. EMWD presents... Did you Know?
- August 2020 Insert
- October 2020 Bill Insert
- December 2020 Bill Insert
- June 2021 Bill Insert
- August 2021 Bill Insert EMWD
- August 2021 Bill Insert Landscapes for Living Residential
- September 2021 Bill Insert
- October 2021 Bill Insert
- December 2021 Bill Insert
- Read more
Bill Messages
Bill messages are printed at the bottom of billing statements each month.
July 2022
EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. To view the report, please visit www.emwd.org/ccr. Printed copies are available upon request by calling 951-928-3777, ext. 3430.
June 2022
As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.
May 2022
As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.
April 2022
With California having received minimal rainfall this winter, it has never been more important to save water. EMWD thanks our customers for staying within their water budgets and doing their part to help California’s water supplies. Keep up the great work!