Customer Communications
Bill Inserts
Special and timely inserts are included in customer billing statements.
December 2020
December 2020 Bill Insert
October 2020
October 2020 Bill Insert
August 2020
August 2020 Insert
- December 2018 - eBill Promo & Holiday Closures
- November 2018 - eBill Promo & Holiday Closures
- August 2018 - eBill Promo & CII Reminder
- June 2018 - Water Tax & Tap Into
- April 2018 - Water Conservation Festival & Landscape Contest
- February 2018 - SewerSmart & Poster Contest Voting
- September/October 2017 - Open House & eBill/Pay-by-Phone System Upgrades
- June 2017 - Choose Tap Water and Conservation Corner
- Feb/Mar 2017 - CA WaterFix and Water Saving Garden Friendly events
- October 2016 - CA WaterFix and Drought
- June 2016 - Drought Update and Customer Service Info
- April 2016 - Customer Communications and Lanscape Contest
- March 2016 - Water Saving Garden Friendly Plant Sales
- Multi-Family Residential Toilet Rebate (English & Spanish)
- A Better Solution to a Statewide Water Tax
- Your water district, your bill, your dedicated phone number!
- August is National Water Quality Month. Here's what you can do to help EMWD protect your water supply!
- Fall is here! Reduce your outdoor watering. Imagine a Day Without Water on October 23, 2019.
- Read more
Bill Messages
Bill messages are printed at the bottom of billing statements each month.
November/December 2020
EMWD customers will notice a “Standby” fee on their property tax bills in December. EMWD uses standby/infrastructure fees to expand and maintain infrastructure of water and sewer facilities within its service area. The purpose of the standby/infrastructure fee is to equitably share the cost of having water and sewer available to all properties in EMWD’s service area.