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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

March 2020

EMWD customers may notice a “Standby” assessment on their property tax bills this spring. This fee is assessed annually and provides funding to construct, expand, or improve Capital Improvement Projects and for maintenance of water and sewer facilities. The purpose of “Standby” fees are to equitably share some of the cost of having water and sewer available to all properties within EMWD’s service area boundaries. For information, visit emwd.org/standby-assessmentfee

Commands