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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

July 2019

EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at www.emwd.org/2018ccr.

Commands