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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Inserts

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

September 2021

California officials are asking for voluntary conservation and EMWD is currently in Stage 2 of its Water Shortage Contingency Plan, which asks for 25 percent voluntary conservation. The best way to become more efficient is to focus efforts on outdoor irrigation, where a majority of residential water is used. EMWD’s new Landscapes for Living program offers a variety of resources to help you do your part during this historic drought. For the latest on statewide and local drought conditions, please visit www.emwd.org/water-supply-status.