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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Inserts

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

November/December 2020

EMWD customers will notice a “Standby” fee on their property tax bills in December. EMWD uses standby/infrastructure fees to expand and maintain infrastructure of water and sewer facilities within its service area. The purpose of the standby/infrastructure fee is to equitably share the cost of having water and sewer available to all properties in EMWD’s service area.