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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

January 2020

A few new year reminders: 1) January bills include 2020 rates for water and sewer customers that were approved by EMWD’s Board of Directors in June 2019 in compliance with Proposition 218 requirements. 2) On January 8, 2020, check out “My Account” – a one-stop customer service portal that will incorporate our online billing and payment functions with monthly, daily, and hourly water use information.

Commands