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Customer Communications


Bill Inserts

Special and timely inserts are included in customer billing statements.



Bill Messages

Bill messages are printed at the bottom of billing statements each month.

September 2023

You can now set up customized notifications in your MyAccount Portal. Never lose track of your bill or your water budget with the ability to personalize how you receive communications. Simply select letter, email, text, or voice call alerts for each notification category to fit your communication style. You can update your preferences any time! Get started at

August 2023

Did you know that you can now get even more money for taking out your thirsty grass and replacing it with climate appropriate landscaping? EMWD is now offering $4 per square foot for all customers who participate in its turf removal program. Please visit today to read the full program terms and apply for your funding today!