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Customer Communications

Overview

Customer Communications

EMWD is dedicated to superior customer service and effective communication and accountability. Monthly bill messages and timely bill inserts are part of EMWD’s multi-pronged approach.

Overview

Bill Messages

Bill messages are printed at the bottom of billing statements each month.

September 2019

In an effort to minimize possible leaks and their negative impacts to customer water bills, EMWD encourages customers to keep their contact information and contact preferences up-to-date at www.emwd.org/Update. Customers may also sign up for leak detection notifications via text, email or voicemail.

Commands