Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.
EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.
You may contact Customer Service directly by calling 1-800-426-3693.
Customers may also submit questions via our online form.
Save time and money with EMWD’s My Account portal. My Account offers EMWD customers the opportunity manage their account online and view water usage data.
How to view and pay your bill - Watch the Video
How to fix MyAccount portal login error messages - View the Document
Trouble seeing the “continue” button in MyAccount - View the Document
How to make a payment before your first billing cycle - View the Document
This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.
All bill payments are subject to EMWD Billing Policies.
EMWD wants to prevent customers from having unreasonable balances and avoid shut offs.
As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has upgraded all its residential water meters to Smart Meters. These Smart Meters allow EMWD to access hourly, weekly, and monthly water usage as well as provide features such as leak detection and usage notifications.