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Billing and Account Management

Overview

Billing and Account Management

To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.

EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. 

You may contact Customer Service directly by calling 1-800-426-3693. 

Customers may also submit questions via our online form

Overview

Payment Assistance Programs

This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.  

 All bill payments are subject to EMWD Billing Policies.

We understand the financial hardships that our customers may experience as a result of COVID-19 and are committed to working in partnership with our customers throughout this process. EMWD is not shutting off water services due to non-payment at this time, however some ​IMPORTANT NOTES FOR CUSTOMERS: 

​While the Governor’s order suspended shut offs, it doesn’t forgive outstanding balances. 

EMWD wants to prevent customers from having unreasonable balances when the Governor’s order is lifted, which is currently scheduled for December 31, 2021. 

  • Delinquent account balances will be collected on property tax rolls
  • EMWD temporarily suspended late fee assessments in response to COVID-19 financial impacts to customers. Late fee collections on outstanding balances resumes beginning September 1, 2021. ​
  • Late Fee Customer FAQs
Overview

Smart Meters

Utility Partners of America accessing smart meter.

As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has upgraded all its residential water meters to Smart Meters. These Smart Meters allow EMWD to access hourly, weekly, and monthly water usage as well as provide features such as leak detection and usage notifications.