Skip to main content Skip to site navigation

Billing and Account Management


Billing and Account Management

To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.

EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. 

You may contact Customer Service directly by calling 1-800-426-3693. 

Customers may also submit questions via our online form


Payment Assistance Programs

This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.  

 All bill payments are subject to EMWD Billing Policies.


Smart Meters

Utility Partners of America accessing smart meter.

As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has contracted with Utility Partners of America (UPA) to upgrade water meters to Smart Meters. These new meters will allow EMWD to access hourly, weekly and monthly water usage as well as provide features such as leak detection and usage notifications.