Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.
EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.
You may contact Customer Service directly by calling 1-800-426-3693 or 951-928-3777, option 3.
Customers may also submit questions via our online form.
As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has contracted with Utility Partners of America (UPA) to upgrade water meters to Smart Meters. These new meters will allow EMWD to access hourly, weekly and monthly water usage as well as provide features such as leak detection and usage notifications.