Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.
EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.
You may contact Customer Service directly by calling 1-800-426-3693.
Customers may also submit questions via our online form.
This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.
All bill payments are subject to EMWD Billing Policies.
We understand the financial hardships that our customers may experience as a result of COVID-19 and are committed to working in partnership with our customers throughout this process.
While the Governor’s order suspended shut offs and expired on December 31, 2021, it doesn’t forgive outstanding balances.
EMWD wants to prevent customers from having unreasonable balances and avoid shut offs. Water service shut off due to non-payment resumed on March 21, 2022.
As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has upgraded all its residential water meters to Smart Meters. These Smart Meters allow EMWD to access hourly, weekly, and monthly water usage as well as provide features such as leak detection and usage notifications.