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Mission, Vision and Guiding Principles


Mission, Vision and Guiding Principles


To deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.


To be recognized as a leading organization in performance, technology, and advocacy; advancing innovative solutions that provide an exceptional level of customer and community service.

Guiding Principles

EMWD embraces excellence in all facets of our business:

Community: We will be actively engaged in promoting prosperity, environmental values and public health in the communities we serve.

Innovation: We will creatively seek to improve the services we provide.

Integrity: We will be honest and ethical in all of our interactions.

Leadership: We will take a proactive role in leading industry policies, practices and initiatives on behalf of our customers, employees and community.

Respect: We will be considerate, aware and caring.

Responsibility: We will be accountable for our conduct in serving our customers, employees and community.

Safety: We will ensure the safety of our employees and the public, without compromise.

Transparency: We will ensure the decisions and investments we make are clearly communicated and easily understood.