Customers
24/7 Emergency Information
EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more.
You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265
EMWD Issues Cancellation of Boil Water Notice
for Area Affected by Fairview Fire in East Hemet
On September 6, 2022, Eastern Municipal Water District (EMWD) notified residents in approximately 50 homes on Polly Butte Road and the area east of 41477 Gibbel Road in east Hemet, California (see map below) of the need to boil/disinfect all tap water used for drinking and cooking purposes.
EMWD, in conjunction with the State Water Resources Control Board Division of Drinking Water and the County of Riverside Department of Environmental Health, has determined that, through abatement of the health hazard and comprehensive testing of the water, the water is safe to drink. It is no longer necessary to boil tap water or to consume bottled water.
For more information, please call:
- EMWD, Water Quality Division: 951-928-3777 ext. 3327
- State Water Resources Control Board, Division of Drinking Water: Chun Huang, 619-525-4775
- County of Riverside Department of Environmental Health: Michael Mistica, 760-863-7008, 760-863-7570
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
- How to Report a Leak to EMWD - English
- How to Report a Leak to EMWD - Spanish
- How to Turn Off Water at the House - English
- How to Turn Off Water at the House - Spanish
- How to Turn Off Water at the Meter - English
- How to Turn Off Water at the Meter - Spanish
- How to Check Your Water Pressure - English
- How to Check Your Water Pressure - Spanish
- EMWD Claims Form
- Read more
Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.
EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.
Rates And Fees
Download the Consolidated Schedule of Rates, Fees and Charges or click the read more link below for more information on rates and fees.
Water Budgets and Tiered Rates
Your water budget is personalized to your home and family. Tiered water rates reward customers who use water efficiently, and discourages water waste.