Customers
24/7 Emergency Information
EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more.
You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265.
- How to Report a Leak to EMWD - English
- How to Report a Leak to EMWD - Spanish
- How to Turn Off Water at the House - English
- How to Turn Off Water at the House - Spanish
- How to Turn Off Water at the Meter - English
- How to Turn Off Water at the Meter - Spanish
- How to Check Your Water Pressure - English
- How to Check Your Water Pressure - Spanish
- Draft Hazard Mitigation Plan
- EMWD Claims Form
- Read more
Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.
EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.
Rates And Fees
Download the Consolidated Schedule of Rates, Fees and Charges or click the headings below for more information on rates and fees.