How Can We Help?
Our dedicated customer service team strives to serve each customer in a timely, courteous, and effective manner and ensuring that options are available to meet their respective needs.
Important Security Notice
Our staff members ALWAYS wear uniforms and carry EMWD identification.
Billing and Account Management
To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055. EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. You may contact Customer Service directly by calling 1-800-426-3693. Customers may also submit questions via our online form.
Billing and Account ManagementWater Budgets and Tiered Rates
24/7 Emergency Information
EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more. You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265
24/7 Emergency Information
