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24/7 Emergency Information

EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more.

You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265

EMWD Issues Cancellation of Boil Water Notice
for Area Affected by Fairview Fire in East Hemet

On September 6, 2022, Eastern Municipal Water District (EMWD) notified residents in approximately 50 homes on Polly Butte Road and the area east of 41477 Gibbel Road in east Hemet, California (see map below) of the need to boil/disinfect all tap water used for drinking and cooking purposes.

EMWD, in conjunction with the State Water Resources Control Board Division of Drinking Water and the County of Riverside Department of Environmental Health, has determined that, through abatement of the health hazard and comprehensive testing of the water, the water is safe to drink. It is no longer necessary to boil tap water or to consume bottled water.

For more information, please call:

  • EMWD, Water Quality Division: 951-928-3777 ext. 3327
  • State Water Resources Control Board, Division of Drinking Water: Chun Huang, 619-525-4775
  • County of Riverside Department of Environmental Health: Michael Mistica, 760-863-7008, 760-863-7570

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.


Billing and Account Management

To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.

EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.