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24/7 Emergency Information

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24/7 Emergency Information

EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more.

You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265.

Report a Water Emergency

EMWD has available personnel to respond to emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems and more.

EMWD encourages customers to call to report emergency situations immediately. Your phone calls are critical in order to find the damage and make repairs as soon as possible. Please remember that each call will be evaluated and a determination will be made if the repair will need to be made immediately. In some cases, it can take several days for repairs to allow time for the proper investigation of the problem as well as gathering the proper materials for the repair work.

EMWD will inform affected residents as soon as possible if there is a disruption of service. However, in some emergency situations where there are unsafe conditions or property damage, there may be little or no opportunity to provide advance notice to customers. Sometimes the presence of a crew in the area and low, or changing, water pressure are the only notices provided.

How to Report a Leak to EMWD - English
How to Report a Leak to EMWD - Spanish

How to Turn Off Water at the House - English
How to Turn Off Water at the House - Spanish

How to Turn Off Water at the Meter - English
How to Turn Off Water at the Meter - Spanish

How to Check Your Water Pressure - English
How to Check Your Water Pressure - Spanish

Report a Security Emergency

EMWD is dedicated to the safe and efficient delivery of potable and recycled water and the reliable operation of the sewer system. Customers are encouraged to report any unusual activity that may occur in and around EMWD facilities.

If you see activity after hours and an EMWD marked vehicle and/or EMWD employee is not at the facility, then the activity may not be authorized.

Please immediately notify the EMWD IOC at 951-928-3777, ext. 6265.

Water Outage Events

Please call 951-928-3777, ext. 6265 to report an outage.

You may sign up to receive email notifications of outages or view Water Outage Events on the District calendar.

During or after a waterline shutdown in your area, you may experience the following:

  • Brown/discolored water
  • Cloudy water/loud noises in plumbing pipes and fixtures from air in the water lines

To resolve these issues, flush water lines in your home for 5 to 10 minutes. If conditions do not improve, contact the EMWD IOC at 1-800-698-0400 or 951-928-3777, ext. 6265.

Public Safety Power Shut-off (PSPS) Information

PSPS is a fire prevention program authorizing power utilities, such as Southern California Edison (SCE), to shut down power in areas where high fire danger conditions exist, including high winds and/or low humidity. EMWD uses electricity from SCE to provide water and wastewater services throughout its 555-square mile service area.

In the event of a PSPS event or other emergency within the service area, EMWD has backup generators installed at critical locations and more available to power the essential equipment needed to continue delivering high quality water service and reliable wastewater service to customers as well as fire response personnel if needed.

While SCE’s goal is to provide sufficient notice of PSPS events, SCE has the ability to cut off service without notice which could result in a temporary disruption in service. If this extremely rare circumstance were to occur, EMWD would post timely information on this page to inform customers.

For more information regarding PSPS events, please visit https://www.sce.com/safety/wildfire/psps.

Hazard Mitigation Plan

The EMWD Hazard Mitigation Plan is a living document that reflects ongoing hazard mitigation activities.

Hazard mitigation involves strategies to reduce short and long-term vulnerability to identified hazards. The document serves as the framework for the ongoing identification and implementation of hazard mitigation strategies developed for EMWD’s Service Area. 

The District adopted its previous Hazard Mitigation Plan in 2011. This document serves as an update to that Plan.

Draft Hazard Mitigation Plan

Claims Against EMWD

Pursuant to Gov. Code §905, 910, 910.2, please use the EMWD Claims Form to submit your claim.

Warning: It is a criminal offense to file a false claim.

Post Michelle Adams

Theft Prevention

Metal Theft

EMWD, along with many other agencies, has experienced an increase in thefts of metal devices. The theft of fire hydrants, manhole covers and other metal equipment is a criminally punishable action. Stolen hydrants endanger communities by hampering firefighters in not being able to respond quickly to emergencies. Stolen manholes present risks to drivers.

Water agency staff regularly provides information to scrap metal dealers, including recyclers and the Law Enforcement Joint Task Force, about water agency equipment and facility thefts.

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