24/7 Emergency Information
EMWD’s Integrated Operations Center (IOC) is available 24 hours a day, 7 days a week for emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems, and more.
You can contact the IOC at 1-800-698-0400 or 951-928-3777 ext. 6265
Report a Water Emergency
EMWD has available personnel to respond to emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems and more.
EMWD encourages customers to call to report emergency situations immediately. Your phone calls are critical in order to find the damage and make repairs as soon as possible. Please remember that each call will be evaluated and a determination will be made if the repair will need to be made immediately. In some cases, it can take several days for repairs to allow time for the proper investigation of the problem as well as gathering the proper materials for the repair work.
EMWD will inform affected residents as soon as possible if there is a disruption of service. However, in some emergency situations where there are unsafe conditions or property damage, there may be little or no opportunity to provide advance notice to customers. Sometimes the presence of a crew in the area and low, or changing, water pressure are the only notices provided.
Report a Security Emergency
EMWD is dedicated to the safe and efficient delivery of potable and recycled water and the reliable operation of the sewer system. Customers are encouraged to report any unusual activity that may occur in and around EMWD facilities.
If you see activity after hours and an EMWD marked vehicle and/or EMWD employee is not at the facility, then the activity may not be authorized.
Please immediately notify the EMWD IOC at 951-928-3777, ext. 6265.
Water Outage Events
Please call 951-928-3777, ext. 6265 to report an outage.
During or after a waterline shutdown in your area, you may experience the following:
- Brown/discolored water
- Cloudy water/loud noises in plumbing pipes and fixtures from air in the water lines
To resolve these issues, flush water lines in your home for 5 to 10 minutes. If conditions do not improve, contact the EMWD IOC at 1-800-698-0400 or 951-928-3777, ext. 6265.
Public Safety Power Shut-off (PSPS) Information
PSPS is a fire prevention program authorizing power utilities, such as Southern California Edison (SCE), to shut down power in areas where high fire danger conditions exist, including high winds and/or low humidity. EMWD uses electricity from SCE to provide water and wastewater services throughout its 555-square mile service area.
In the event of a PSPS event or other emergency within the service area, EMWD has backup generators installed at critical locations and more available to power the essential equipment needed to continue delivering high quality water service and reliable wastewater service to customers as well as fire response personnel if needed.
While SCE’s goal is to provide sufficient notice of PSPS events, SCE has the ability to cut off service without notice which could result in a temporary disruption in service. If this extremely rare circumstance were to occur, EMWD would post timely information on this page to inform customers.
For more information regarding PSPS events, please visit https://www.sce.com/safety/wildfire/psps.
EMWD Hazard Mitigation Plan
The EMWD Hazard Mitigation Plan is a living document that reflects ongoing hazard mitigation activities. Hazard mitigation involves strategies to reduce short and long-term vulnerability to identified hazards. This document serves as the framework for the ongoing identification and implementation of hazard mitigation strategies developed for the EMWD Service Area.
EMWD adopted its previous Hazard Mitigation Plan in 2017. This document serves as an update to that Plan.
Claims Against EMWD
Warning: It is a criminal offense to file a false claim.