Payment Assistance Programs
This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.
All bill payments are subject to EMWD Billing Policies.
We understand the financial hardships that our customers may experience as a result of COVID-19 and are committed to working in partnership with our customers throughout this process. EMWD is not shutting off water services due to non-payment at this time, however some IMPORTANT NOTES FOR CUSTOMERS:
While the Governor’s order suspended shut offs, it doesn’t forgive outstanding balances.
EMWD wants to prevent customers from having unreasonable balances when the Governor’s order is lifted, which is currently scheduled for December 31, 2021.
- Delinquent account balances will be collected on property tax rolls
- EMWD temporarily suspended late fee assessments in response to COVID-19 financial impacts to customers. Late fee collections on outstanding balances resumes beginning September 1, 2021.
- Late Fee Customer FAQs
Find out how you can extend your payment due date to avoid having your water shut off.
If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.
Schedule a payment arrangement using EMWD’s My Account portal. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.
Level Payment Program (LPP)
Enables customers to pay their EMWD bills in equal monthly payments
The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.
The twelfth month of the LPP cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.
To quality for the LPP, customer must meet the following criteria.
- Customer is billed for water and/or sewer service(s) directly by EMWD.
- Customer does not have an outstanding balance due on his/her account when the first bill is issued.
- Customer has a record of at least six (6) months of water usage within the past year.
Enroll in the Level Payment Program by contacting EMWD’s Customer Service department at 1-800-426-3693.Note: You will need your most recent water bill or account number to enroll.
EMWD Assist provides low-income customers, who have a signed medical certificate from their primary care provider, with extended payment amortization options to help them avoid discontinuation of residential water service.
Help2Others Payment Assistance Program
In partnership with the United Way, EMWD is providing assistance to low-income customers through its Help2Others Customer Assistance Program. This program has increased funding to $200 per qualifying customer.
See program qualifications: Help2Others
City of Perris Utility Assistance Program
For City of Perris residents only.
For more information, please visit the City of Perris website at https://www.cityofperris.org/our-city/community-info/covid-19-response.
United Lift 2021 Rental Assistance Program
For renters and landlords in Riverside County.
Funds may be applied for utility bills. More information on eligibility guidelines and the application portal can be found at www.unitedlift.org.
CA COVID-19 Rent Relief
CA COVID-19 Rent Relief will help income-eligible households pay rent and utilities, both for past due and future payments. More information on eligibility guidelines and the application process can be found at www.housing.ca.gov/covid_rr/.
Billing Questions or Problems?
Get it resolved quickly by submitting your Billing and Account Management questions.
You can also review Billing FAQs.
Need additional assistance?
The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.