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Customer Satisfaction Survey

Webform

We appreciate your feedback! In addition to completing this form, please rate us.

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This form is intended to be used to obtain general information about your account with EMWD. 

Note: Please do not provide sensitive information such as your Social Security Number, bank account or credit card number, or information that would enable someone to access an online account such as your username and password. 

Information about how EMWD will use your information can be found within here.

ExcellentVery GoodGoodFairPoorUnacceptableDoes not apply to me
Please rate the QUALITY of water (taste, color, smell) delivered by EMWD
Please rate the SAFETY of water delivered by EMWD
Please rate the RELIABILITY of water services from EMWD
ExcellentVery GoodGoodFairPoorUnacceptableDoes not apply to me
Please rate the QUALITY/SAFETY of sewer services provided by EMWD
Please rate the RELIABILITY of sewer services provided by EMWD
ExcellentVery GoodGoodFairPoorUnacceptableDoes not apply to me
Please rate the courtesy/professionalism of EMWD employees
Please rate the speed of service/ease of doing business (hours of operation) at EMWD
Please rate the accuracy of billing/information from EMWD
Please rate the responsiveness of EMWD staff to questions or requests
ExcellentVery GoodGoodFairPoorUnacceptableDoes not apply to me
You pay a penny or less per gallon of tap water from EMWD. How reasonable do you think this cost is?
EMWD sewer customers pay approximately a dollar per day for sewer collection and treatment services. How reasonable is this cost to you?
ExcellentVery GoodGoodFairPoorUnacceptableDoes not apply to me
Please rate how EMWD service compares to previous water districts you've dealt with
Please rate how EMWD service compares to other utilities (gas, electric, trash, etc.) in general
Please rate your overall satisfaction with EMWD

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