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How Can We Help?
Billing and Account Management

How Can We Help?

Billing and Account Management

To hear your account balance and due date over the phone, please use EMWD’s Pay-by-Phone system by calling 951-383-6055.

EMWD’s Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. 

You may contact Customer Service directly by calling 1-800-426-3693. 

Customers may also submit questions via our online form

My Account – View/Pay My Bill Online 

Save time and money with EMWD’s My Account portal. My Account offers EMWD customers the opportunity manage their account online and view water usage data.

How to view and pay your bill - Watch the Video 

How to fix MyAccount portal login error messages - View the Document

Trouble seeing the “Continue” button in MyAccountView the Document 

How to make a payment before your first billing cycle - View the Document

Other Bill Payment Options 

There are several other ways for customers to pay their EMWD bill should they choose not to pay their bill online. All bill payments are subject to EMWD Billing Policies.

Payment Assistance Programs 

Assistance Programs

This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.  

 All bill payments are subject to EMWD Billing Policies.

EMWD wants to prevent customers from having unreasonable balances and avoid shut offs. 

  • Delinquent account balances will be collected on property tax rolls
  • Late Fee Customer FAQs

Water Budget Variances 

EMWD’s variance process allows customers to request a water budget allocation greater than the standard amount EMWD uses for your type of home.

Residential Variance Request

Start/Stop Service 

You will need to work with EMWD’s Customer Service department to start/stop water and/or sewer service to the property that has an existing connection.

About Your Bill 

Learn how to read and understand your bill.

Smart Meters 

As part of our continuing efforts to provide you with new cost efficient technologies, EMWD has upgraded all its residential water meters to Smart Meters. These Smart Meters allow EMWD to access hourly, weekly, and monthly water usage as well as provide features such as leak detection and usage notifications.

Do you have a leak? 

Here’s an easy way to let the meter detect leaks that may be costing you money, and should be fixed.

How to Read Your Meter - English

Request Demand and Release of Liens 

How to Request a Demand and Release of Lien