Mission, Vision and Guiding Principles
Mission
To deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical, and environmentally sustainable water, wastewater and recycled water services.
Vision
To be recognized as a leading organization in performance, technology, and advocacy; advancing innovative solutions that provide an exceptional level of customer and community service.
Guiding Principles
We promote these standards of excellence in all facets of our business:
- Safety: Ensure the safety of our employees and the public; without compromise.
- Integrity: Be honest and ethical in all of our actions.
- Transparency: Ensure our decisions and investments are clearly communicated, easily accessible and understood.
- Community: Actively engage in an inclusive manner to protect public health, support economic strength and demonstrate environmental stewardship in the communities we serve.
- Innovation: Develop solutions to improve the services we provide using creative ideas, critical thinking, and ingenuity.
- Leadership: Be proactive in leading industry policies, practices, and initiatives on behalf of our customers, employees and community.
- Respect: Be considerate, aware, and caring.
- Accountability: Be responsive and accountable for our conduct and actions.