Skip to main content
Eastern Municipal Water District Home

How Can We Help?

Payment Assistance Programs

This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.  

 All bill payments are subject to EMWD Billing Policies.

EMWD wants to prevent customers from having unreasonable balances and avoid shut offs. 

  • Delinquent account balances will be collected on property tax rolls
  • Late Fee Customer FAQs

Assistance Programs

Payment Extension

Find out how you can extend your payment due date to avoid having your water shut off.

If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.

Schedule a payment arrangement using EMWD’s My Account portal. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.

Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.

Budget Billing (Level Pay Plan) 

Enables customers to pay their EMWD bills in equal monthly payments.

EMWD’s Budget Billing provides customers the peace of mind of fixed monthly payments.

The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.

The twelfth month of the Budget Billing cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the Budget Billing amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The Budget Billing cycle then starts again in the following month.

To quality for the Budget Billing, customer must meet the following criteria.

  • Customer is billed for water and/or sewer service(s) directly by EMWD.
  • Customer does not have an outstanding balance due on his/her account when the first bill is issued.
  • Customer has a record of at least six (6) months of water usage within the past year.

Enroll in the Budget Billing Program by contacting EMWD’s Customer Service department at 1-800-426-3693.

Note: You will need your most recent water bill or account number to enroll.

EMWD Assist

EMWD Assist provides low-income customers, who have a signed medical certificate from their primary care provider, with extended payment amortization options to help them avoid discontinuation of residential water service.

click here to see if you qualify

Help2Others Payment Assistance Program

In partnership with the United Way, EMWD is providing assistance to low-income customers through its Help2Others Customer Assistance Program. This program has increased funding to $215 per qualifying customer for 2024.

See program qualifications: Help2Others

City of Perris Logo

City of Perris Utility Assistance Program

For City of Perris residents only.
For more information, please visit the City of Perris website at

Billing Questions or Problems?

Get it resolved quickly by submitting your Billing and Account Management questions.

You can also review Billing FAQs.


Need additional assistance? 

The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.