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View Bill/Payment Options (TEST SITE)

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There are several ways that you can pay your EMWD bill. All bill payments are subject to EMWD Billing Policies.

eBill - View/Pay Bills Online

Login/Enroll in eBill View/Pay Bills as a Guest
  • View Billing Statements
  • Set-Up/Save Payment Information
  • Set up AutoPay
  • View Bill and Payment History
  • Set Notifications and Reminders
  • View Account Balance
  • View Due Date
  • Make a One-Time Payment
Click here to login/enroll in eBill View Account Balance
Account number and name on account required

Paperless e-billing is also available through most financial institutions. If you are interested in this service, please contact your financial institution.

Note: The above links will take you to our secure online bill payment site (hosted by Kubra). EMWD is not responsible for payments made through any online service other than Kubra or Check Free. EMWD assumes no responsibility for the accurate transfer of payments made through other online services. Customer accounts will not be credited until payment has been received and posted by EMWD. Payments through an unauthorized agency will not stop water being turned off for non-payment. Customers may be charged an additional transaction fee by other online services; EMWD will not refund or credit that fee.

Important Information

To enroll, you will need:

  1. EMWD Account Number
    • Sample account number format: 123456-01. Do not use zeros at the beginning of your account number; please include the dash
  2. Primary Name on the Account
    • Enter the primary name on the account EXACTLY as it appears on your billing statement.
  3. Valid Email Address
     
  4. If you choose to set up a checking or savings payment account, you will need your bank routing and account numbers. If you choose to set up a credit card payment account, you will need your account number, expiration, and security code.

Compatibility

EMWD’s eBill site is compatible with the current version of all major desktop and mobile browsers:

Internet Explorer 11+
Chrome 40+
FireFox 40+
Opera 27+
Safari 9+

If you encounter difficulty with EMWD’s eBill site, please check your browser version or try another supported browser.

NEED HELP?

EMWD’s eBill system features a Help Menu with Frequently Asked Questions.

AutoPay

Set Up Recurring Payments

Automatic payments are managed through the AutoPay option on EMWD’s eBill system. This option gives you the ability to schedule payments and have them be automatically deducted from your designated checking, savings, or credit card account.

Pay-by-Phone

Call 951-383-6055 to Hear Account Balance information and/or to Pay Your Bill

You can use the system anytime to:

  • Check account information
  • Check billing history
  • Check payment history
  • Make a payment

To use this system, you will need:

  1. A touch-tone telephone
  2. Your account number and phone number including area code
  3. A MasterCard or Visa credit card, or checking/savings account information.

There is no convenience fee to pay your bill online, in person or by using the Pay-by-Phone system.

TeleCheck Return Check Policy

If you choose to pay your bill by check, you are subject to the Telecheck Return Check Policy. The details and charges associated with this policy can be found on the TeleCheck web site.

Please note that these charges are assessed and collected by TeleCheck, not EMWD.

Level Payment Program (LPP)

Enables customers to pay their EMWD bills in equal monthly payments

The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.

The twelfth month of the LPP cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.

The Level Payment Program is available to any customer who:

  • is billed for water and /or sewer directly by EMWD;
  • has no outstanding arrears due on his/her account when the first bill is issued; and
  • has a record of at least six (6) months water usage within the past year.

Please call the Customer Service department at 1-800-426-3693, for more information and/or to sign up for the Level Payment Program.

In Person at EMWD

You can pay your bill in person at the EMWD Main Office located at 2270 Trumble Road in Perris.

The Main Office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

After Hours Drop Box

EMWD has a drop box located at the entrance of the Main Office located at 2270 Trumble Road in Perris.

In Person at a Local Payment Center

There are payment centers throughout our service area for your convenience.

By Mail

Mail your payment to:

Eastern Municipal Water District
PO Box 845484
Los Angeles, CA 90084-5484

Please note that this is a new payment address. Please update your records/bill payment accounts.

Billing Questions or Problems?

Get it resolved quickly by submitting your Billing and Account Management questions.

You can also review Billing FAQs.

Need additional assistance? 

The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.

Request Payment Assistance

Need more time time to pay?

Find out how you can extend your payment due date to avoid having your water shut off.

If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.

Schedule a payment arrangement using EMWD’s eBill system. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.

Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.

Pay your bill in equal monthly payments.

EMWD’s Level Payment Program (LPP) provides customers the peace of mind of fixed monthly payments.

EMWD uses the total of the customer’s anticipated bills for the next year and apportions payments equally over eleven (11) monthly payments, providing one set amount to be paid each month; regardless of the actual charges incurred during that month.

The twelfth month of the LPP cycle is a settlement month. No LPP payment is due during the twelfth month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.

To quality for the LPP, customer must meet the following criteria.

  • Customer is billed for water and/or sewer service(s) directly by EMWD.
  • Customer does not have an outstanding balance due on his/her account when the first bill is issued.
  • Customer has a record of at least six (6) months of water usage within the past year.

Enroll in the Level Payment Program by contacting EMWD’s Customer Service department at 1-800-426-3693.

Note: You will need your most recent water bill or account number to enroll.

Do you have a medical certificate?

EMWD Assist provides low-income customers who have a signed medical certificate from their primary care provider with extended payment amortization options to help them avoid discontinuation of residential water service.

See if you qualify for EMWD Assist.

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