EMWD’s Delinquency Timeline
The process described below outlines how EMWD handles delinquent accounts.
Day 1 Monthly bill mailed
Day 21 Bill due
Day 26 First Past Due Notice mailed; $25 late fee assessed
Day 30 Next monthly billing statement mailed
Day 35 Second Past Due Notice mailed
Day 45 First Automated Call Payment Overdue Reminder
Day 55 Third Past Due Notice mailed
Day 60 Next monthly billing
Lien may be placed against owner property for outstanding balance
Day 65 Second Automated Call - Payment Overdue Reminder
Day 65 FOR MULTI-FAMILY TENANTS ONLY: Final Notice of Shut Off delivered
Day 72 Final Past Due Notice mailed
Day 77 Door hanger notice left at property
Day 83 Water service is shut off due to non-payment
Day 88 Account closed for non-payment; deposit applied to balance (if applicable); outstanding balance reported to collections
For more information, read the full EMWD Delinquency Policy.
EMWD Late Fee Customer FAQs: Read the Frequently Asked Questions and Answers
Property owners were notified in June 2015 that annual charges for sewer accounts which are not connected to the EMWD water system (also called sewer only accounts) would be placed on the property tax roll instead of billed monthly. The assessment that will appear on the tax bill is equivalent to one year of sewer charges.
For questions about your bill, please contact the Customer Service department Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693 or 951-928-3777, option 3.
You may also submit your questions online.