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Delinquency Timeline

EMWD’s Delinquency Timeline

Delinquency Process

The process described below outlines how EMWD handles delinquent accounts.

Day 1     Monthly bill mailed

Day 21   Bill due

Day 26   First Past Due Notice mailed; $25 late fee assessed

Day 30   Next monthly billing statement mailed

Day 35   Second Past Due Notice mailed

Day 45   First Automated Call Payment Overdue Reminder

Day 55   Third Past Due Notice mailed

Day 60   Next monthly billing statement mailed
Lien may be placed against owner property for outstanding balance

Day 65   Second Automated Call - Payment Overdue Reminder

Day 65  FOR MULTI-FAMILY TENANTS ONLY: Final Notice of Shut Off delivered

Day 72   Final Past Due Notice mailed

Day 77   Door hanger notice left at property; $16 door hanger fee assessed

Day 83   Water service is shut off due to non-payment

Day 88   Account closed for non-payment; deposit applied to balance (if applicable); outstanding balance reported to collections

For more information, read the full EMWD Delinquency Policy.

EMWD Late Fee Customer FAQs: Read the Frequently Asked Questions and Answers 

Sewer-Only Accounts

Property owners were notified in June 2015 that annual charges for sewer accounts which are not connected to the EMWD water system (also called sewer only accounts) would be placed on the property tax roll instead of billed monthly. The assessment that will appear on the tax bill is equivalent to one year of sewer charges.

For questions about your bill, please contact the Customer Service department Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693 or 951-928-3777, option 3.