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Other Bill Payment Options

Overview

Other Bill Payment Options

There are several other ways for customers to pay their EMWD bill should they choose not to pay their bill online. All bill payments are subject to EMWD Billing Policies.

AutoPay

Set Up Recurring Payments

Automatic payments are managed through EMWD’s My Account portal. This option gives you the ability to schedule payments and have them be automatically deducted from your designated checking, savings, or credit card account.

Pay-by-Phone

Call 951-383-6055 to Hear Account Balance information and/or to Pay Your Bill

You can use the system anytime to:

  • Check account information
  • Check billing history
  • Check payment history
  • Make a payment

To use this system, you will need:

  1. A touch-tone telephone
  2. Your account number and phone number including area code
  3. A MasterCard or Visa credit card, or checking/savings account information.

There is no convenience fee to pay your bill online, in person or by using the Pay-by-Phone system.

TeleCheck Return Check Policy

If you choose to pay your bill by check, you are subject to the Telecheck Return Check Policy. The details and charges associated with this policy can be found on the TeleCheck web site.

Please note that these charges are assessed and collected by TeleCheck, not EMWD.

Level Payment Program (LPP)

Enables customers to pay their EMWD bills in equal monthly payments

The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.

The twelfth month of the LPP cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.

The Level Payment Program is available to any customer who:

  • is billed for water and /or sewer directly by EMWD;
  • has no outstanding arrears due on his/her account when the first bill is issued; and
  • has a record of at least six (6) months water usage within the past year.

Please call the Customer Service department at 1-800-426-3693, for more information and/or to sign up for the Level Payment Program.

In Person at EMWD

You can pay your bill in person at the EMWD Main Office located at 2270 Trumble Road in Perris.

The Main Office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

After Hours Drop Box

EMWD has a drop box located at the entrance of the Main Office located at 2270 Trumble Road in Perris.

In Person at a Local Payment Center

There are payment centers throughout our service area for your convenience.

By Mail

Mail your payment to:

Eastern Municipal Water District
PO Box 845484
Los Angeles, CA 90084-5484

Please note that this is a new payment address. Please update your records/bill payment accounts.

Request Payment Assistance

Need more time time to pay?

Find out how you can extend your payment due date to avoid having your water shut off.

If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.

Schedule a payment arrangement using EMWD’s My Account portal. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.

Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.

Pay your bill in equal monthly payments.

EMWD’s Level Payment Program (LPP) provides customers the peace of mind of fixed monthly payments.

EMWD uses the total of the customer’s anticipated bills for the next year and apportions payments equally over eleven (11) monthly payments, providing one set amount to be paid each month; regardless of the actual charges incurred during that month.

The twelfth month of the LPP cycle is a settlement month. No LPP payment is due during the twelfth month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.

To quality for the LPP, customer must meet the following criteria.

  • Customer is billed for water and/or sewer service(s) directly by EMWD.
  • Customer does not have an outstanding balance due on his/her account when the first bill is issued.
  • Customer has a record of at least six (6) months of water usage within the past year.

Enroll in the Level Payment Program by contacting EMWD’s Customer Service department at 1-800-426-3693.

Note: You will need your most recent water bill or account number to enroll.

See If You Qualify for EMWD Assist

EMWD Assist provides low-income customers, who have a signed medical certificate from their primary care provider, with extended payment amortization options to help them avoid discontinuation of residential water service.

click here for more information

Billing Questions or Problems?

Get it resolved quickly by submitting your Billing and Account Management questions.

You can also review Billing FAQs.

Need additional assistance? 

The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.

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Residential Customer

COVID-19 Fact Sheet

EMWD’s Response to Novel Coronavirus (COVID-19)

The safety of our employees, customers and other stakeholders is always our priority. We have been closely monitoring events and public health recommendations surrounding the outbreak and spread of the Novel Coronavirus (COVID-19) and want to provide you with important information about your water and wastewater services.

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