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Billing Policies

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Payment Arrangement Policy

Should you wish to request a payment arrangement, you may do so through EMWD’s eBill site or Pay-by-Phone system by calling 951-383-6055.

Note: Only the person on the account may be granted a payment arrangement. Payment arrangements will not be granted to delinquent accounts.

Need additional assistance?

Please contact the Customer Service department Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693 or 951-928-3777, option 3.

Deposit Policy

A deposit will be assessed when taking a new order for service.

A deposit will be assessed to accounts that become delinquent for non-payment or if we receive a returned item.

Return Item Policy

All returned items MUST be paid in cash.

Transfer Balance Policy

Should we find that you have left an outstanding balance on another account, that balance will be transferred to your new account.

A deposit will be placed on your new account and you will be given appropriate time to make your payment in full.

Close an Account 

We require two working days notice to cancel your service. Please contact the Customer Service department so that we may close your account at your request and update your mailing address.

Accounts are not closed automatically unless a new customer calls in for service. It is YOUR responsibility to contact our office to close your account.

Contacting the Customer Service Department

When calling the Customer Service department, please have your name, identification or account number available.

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