How to Report a Water Emergency
EMWD has available personnel to respond to emergency situations that involve mainline breaks, service line leaks, sewer blockages, sewer manhole problems and more.
EMWD encourages customers to call to report emergency situations immediately. Your phone calls are critical in order to find the damage and make repairs as soon as possible. Please remember that each call will be evaluated and a determination will be made if the repair will need to be made immediately. In some cases, it can take several days for repairs to allow time for the proper investigation of the problem as well as gathering the proper materials for the repair work.
EMWD will inform affected residents as soon as possible if there is a disruption of service. However, in some emergency situations where there are unsafe conditions or property damage, there may be little or no opportunity to provide advance notice to customers. Sometimes the presence of a crew in the area and low, or changing, water pressure are the only notices provided.