Important Security Notice
Our staff members ALWAYS wear uniforms and carry EMWD identification.
Sometimes, customers are approached by individuals claiming to be from EMWD or from another organization somehow affiliated with EMWD. Most often, these individuals are salespeople for water filtration systems or insurance companies which portray themselves as being from, or somehow associated with, the local water company in order to gain trust and sell their products.
For example, one company approaches customers stating that they are there to test the water, and when they are allowed to do so, they report that the water is not safe to drink and offer to sell filters or water softeners. Another company claims that the local water agency advises customers to purchase insurance for the pipes that run from the meter to their house.
Occasionally, there have been reports of scam artists who attempt to get sensitive information such as social security and driver license numbers from customers over the phone, stating that they need to verify their account information, and that if they do not cooperate, the water will be turned off. We have also had reports that telemarketers’ caller ID use the same area code, prefix and list themselves as “E. Municipal Wat.”
These individuals are NOT affiliated with EMWD. Our staff members ALWAYS wear uniforms and carry EMWD identification.
If customers have any questions regarding work being done in their neighborhood or verifying EMWD staff, they can call the EMWD Integrated Operations Center (IOC) 24 hours a day, 7 days a week at 951-928-3777 ext. 6265.