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EMWD Closes Public Access to Promote Public Health

EMWD Administration Center.

Perris, CA (March 18, 2020) — In response to public health recommendations surrounding the outbreak and spread of the Novel Coronavirus (COVID-19), Eastern Municipal Water District (EMWD) this week closed its main lobbies to the public until further notice.

There will be no interruption in water, wastewater or recycled water services during this period.

EMWD would like to remind customers that their tap water is safe to drink and there is no need to stockpile bottled water. The World Health Organization has stated that there is no link between the COVID-19 virus and drinking water supplies. EMWD conducts more than 54,000 tests annually to ensure its drinking water meets and exceeds state and federal drinking water standards.

EMWD also asks that customers refrain from flushing sanitary wipes or paper towels into the sewer system. These materials do not break down and cause costly blockages in customers’ sewer pipes and the sewer system. Only toilet paper should be flushed.

EMWD’s Customer Service Department will be available via phone to assist customers who may have account questions. The following options are available for customers to contact EMWD or pay their bill:

  • Contact us via email at
  • Pay your bill online at
  • Use our Pay-by-Phone system at 951-383-6055
  • Drop your payment in our dropbox outside our Main Office at 2270 Trumble Rd, Perris
  • Speak with an EMWD representative by calling 951-928-3777.

EMWD has also suspended use of its facilities for outside groups. EMWD’s birding tours, held at the San Jacinto Wetlands, have been suspended for the remainder of the birding season. The final two tours of the season were scheduled for March 28 and April 25, 2020.

EMWD will provide updates as appropriate.

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Eastern Municipal Water District is the water, wastewater service and recycled water provider to approximately 839,000 people living and working within a 555-square mile service area in western Riverside County. It is California’s sixth-largest retail water agency and its mission is “To deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.” More information can be found at