Payment Assistance Programs
This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.
All bill payments are subject to EMWD Billing Policies.
Find out how you can extend your payment due date to avoid having your water shut off.
If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.
Schedule a payment arrangement using EMWD’s My Account portal. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.
Level Payment Program (LPP)
Enables customers to pay their EMWD bills in equal monthly payments
EMWD’s Level Payment Program (LPP) provides customers the peace of mind of fixed monthly payments.
The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.
The twelfth month of the LPP cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the LPP amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The LPP cycle then starts again in the following month.
To quality for the LPP, customer must meet the following criteria.
- Customer is billed for water and/or sewer service(s) directly by EMWD.
- Customer does not have an outstanding balance due on his/her account when the first bill is issued.
- Customer has a record of at least six (6) months of water usage within the past year.
Enroll in the Level Payment Program by contacting EMWD’s Customer Service department at 1-800-426-3693.Note: You will need your most recent water bill or account number to enroll.
EMWD Assist provides low-income customers, who have a signed medical certificate from their primary care provider, with extended payment amortization options to help them avoid discontinuation of residential water service.
Help2Others Payment Assistance Program
In partnership with the United Way, EMWD is providing assistance to low-income customers through its Help2Others Customer Assistance Program. See program qualifications: Help2Others
Billing Questions or Problems?
Get it resolved quickly by submitting your Billing and Account Management questions.
You can also review Billing FAQs.
Need additional assistance?
The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.