EMWD offers several online forms for you to communicate with us, at your convenience!
- Contact Us with Your Billing Question/Comment
- Customer Satisfaction Survey
- General Feedback Form
- Update Your Account Information
- Website Satisfaction Survey
We appreciate your feedback…please rate us!
Here’s what some of our customers have said recently:
“I just want to share just how happy I am with the service I always receive at EMWD. I’ve had drama and financial difficulties and you guys have worked with me. I just wanted to let you know that I have highest accolades for your Customer Service Department. Whether I go to the office in Perris or if I call over the phone, I have always received great service. CSRs are patient, understanding and work with me. The excellent customer service does not go unnoticed.”
“I recently had a problem with my statement that left me in a bad mood. I left a message and even asked not to be contacted because of my mood. However, I wanted you to know that Pierre Sterling received my message and surely understood my frustration and took steps to help and certainly turn me around. I wanted to thank you for having an excellent example of a person that shows true concern in a difficult Customer Service position.
Thank You. Good Job!!”
“I am very happy for our water district excellent job WELL DONE!!!!!!!”
“EMWD is the very last company I deal with monthly or twice monthly that has good empathic yet professional customer service representatives whom are always consistant. Arent telling me one thing then I get another person with yet THEIR own version of EMWD company policy. I like that. Please don’t change what’s working for you and for us the weary customer. I ALWAYS HANG UP SMILING AFTER CALL TO EMWD.
The customer service is like having my best friend work there.”
“I’m very happy with my water service and the wonderful employees who are so kind when I call in.”