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Payment Assistance Programs
This page offers several options that EMWD customers can use to request assistance in paying their bill. To see which option is best for you, you may call the EMWD Customer Service department. Representatives are available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. at 1-800-426-3693.
All bill payments are subject to EMWD Billing Policies.
We understand the financial hardships that our customers may experience as a result of COVID-19 and are committed to working in partnership with our customers throughout this process.
While the Governor’s order suspended shut offs and expired on December 31, 2021, it doesn’t forgive outstanding balances.
EMWD wants to prevent customers from having unreasonable balances and avoid shut offs. Water service shut off due to non-payment resumed on March 21, 2022.
- Delinquent account balances will be collected on property tax rolls
- EMWD temporarily suspended late fee assessments in response to COVID-19 financial impacts to customers. Late fee collections on outstanding balances resumed on September 1, 2021.
- Late Fee Customer FAQs
Payment Extension
Find out how you can extend your payment due date to avoid having your water shut off.
If you need more time to pay your water bill, don’t wait to let EMWD know. Failure to pay your water bill on time can result in your water being shut off, which can lead to reconnection fees and deposits.
Schedule a payment arrangement using EMWD’s My Account portal. Log in or Register, then go to View and Pay My Bill and choose Payment Extension.
Note: You will need your most recent water bill to register. Only accounts in good standing will be provided the option to request a payment extension.Budget Billing (Level Pay Plan)
Enables customers to pay their EMWD bills in equal monthly payments
EMWD’s Budget Billing provides customers the peace of mind of fixed monthly payments.
The customer’s anticipated bills for the next year are apportioned equally over eleven (11) monthly payments, providing one set amount to be paid each month regardless of the actual charges incurred during that month.
The twelfth month of the Budget Billing cycle is a settlement month. No normal Level Payment is due during that month. At that time, the difference between the Budget Billing amounts paid and the actual bill amounts is resolved by applying a credit to the customer’s account or billing the customer the amount of the difference for the year. The Budget Billing cycle then starts again in the following month.
To quality for the Budget Billing, customer must meet the following criteria.
- Customer is billed for water and/or sewer service(s) directly by EMWD.
- Customer does not have an outstanding balance due on his/her account when the first bill is issued.
- Customer has a record of at least six (6) months of water usage within the past year.
Enroll in the Budget Billing Program by contacting EMWD’s Customer Service department at 1-800-426-3693.
Note: You will need your most recent water bill or account number to enroll.EMWD Assist
EMWD Assist provides low-income customers, who have a signed medical certificate from their primary care provider, with extended payment amortization options to help them avoid discontinuation of residential water service.
click here to see if you qualify
Help2Others Payment Assistance Program
In partnership with the United Way, EMWD is providing assistance to low-income customers through its Help2Others Customer Assistance Program. This program has increased funding to $200 per qualifying customer.
See program qualifications: Help2Others
City of Perris Utility Assistance Program
For City of Perris residents only.
For more information, please visit the City of Perris website at https://www.cityofperris.org/our-city/community-info/covid-19-response.
United Lift 2021 Rental Assistance Program
For renters and landlords in Riverside County.
Funds may be applied for utility bills. More information on eligibility guidelines and the application portal can be found at www.unitedlift.org.
CA COVID-19 Rent Relief
CA COVID-19 Rent Relief will help income-eligible households pay rent and utilities, both for past due and future payments. More information on eligibility guidelines and the application process can be found at www.housing.ca.gov/covid_rr/.
Low Income Household Water Assistance Program (LIHWAP)
The LIHWAP is a temporary emergency program to help low-income families with assistance on past due water and sewer bills – up to $2,000. LIHWAP is a grant. You do not have to repay it.
LIHWAP drinking water and wastewater benefits are scheduled to be available in June 2022. More information on eligibility guidelines can be found on the LIHWAP Program Flyer and the application process can be found at www.csd.ca.gov/waterbill
Billing Questions or Problems?
Get it resolved quickly by submitting your Billing and Account Management questions.
You can also review Billing FAQs.
Need additional assistance?
The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.
Other Bill Payment Options
There are several other ways for customers to pay their EMWD bill should they choose not to pay their bill online. All bill payments are subject to EMWD Billing Policies.
AutoPay
Set Up Recurring Payments
Automatic payments are managed through EMWD’s My Account portal. This option gives you the ability to schedule payments and have them be automatically deducted from your designated checking, savings, or credit card account.
Pay-by-Phone
Call 951-383-6055 to Hear Account Balance information and/or to Pay Your Bill
You can use the system anytime to:
- Check account information
- Check billing history
- Check payment history
- Make a payment
To use this system, you will need:
- A touch-tone telephone
- Your account number and phone number including area code
- A MasterCard or Visa credit card, or checking/savings account information.
There is no convenience fee to pay your bill online, in person or by using the Pay-by-Phone system.
TeleCheck Return Check Policy
If you choose to pay your bill by check, you are subject to the Telecheck Return Check Policy. The details and charges associated with this policy can be found on the TeleCheck web site.
Please note that these charges are assessed and collected by TeleCheck, not EMWD.
In Person at EMWD
You can pay your bill in person at the EMWD Main Office located at 2270 Trumble Road in Perris.
The Main Office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
After Hours Drop Box
EMWD has a drop box located at the entrance of the Main Office located at 2270 Trumble Road in Perris.
In Person at a Local Payment Center
There are payment centers throughout our service area for your convenience.
By Mail
Mail your payment to:
Eastern Municipal Water District
PO Box 845484
Los Angeles, CA 90084-5484
Please note that this is a new payment address. Please update your records/bill payment accounts.
Billing Questions or Problems?
Get it resolved quickly by submitting your Billing and Account Management questions.
You can also review Billing FAQs.
Need additional assistance?
The Customer Service department is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., at 1-800-426-3693.
