Bill messages are printed at the bottom of billing statements each month.
July 2018 Bill Message
CII CUSTOMERS ONLY
EMWD is working to transition all commercial, industrial and institutional (CII) customers to water budgets and tiered rates. Water budgets, coupled with tiered rates, is an effective tool for encouraging water use efficiency. CII customers will see the effects of water budgets on their January 2019 bills. For more information, please visit emwd.org/Rates.
EMWD's Consumer Confidence Report (CCR) – also called the annual water quality report – is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at emwd.org/2017ccr.
June 2018 Bill Message
We encourage you to be cautious of possible scams. EMWD employees always wear uniforms and carry EMWD identification. Print notices always have the EMWD logo. Staff with EMWD's meter reading contractor, ACS, wear blue uniform shirts and carry ACS identification. If you have questions, call us 24/7 at 951-928-3777, ext. 6265.
Jan/Feb/Mar/Apr/May 2018 Bill Message
RESIDENTIAL CUSTOMERS ONLY
New water budgets and rates are effective for bills dated on or after January 1, 2018. You will be billed at the "Tier 1 - Low volume" rate for the first 20 percent of your monthly water budget. The remaining 80 percent of your monthly water budget will be billed at the "Tier 2 - Budgeted rate." Billing units are rounded to the nearest whole number. For more information, please visit emwd.org/WaterBudget.
ALL OTHER CUSTOMERS
New water budgets and rates are effective for bills dated on or after January 1, 2018. Billing units are rounded to the nearest whole number. For more information, please visit emwd.org/WaterBudget.
December 2017 Bill Message
PLEASE NOTE OUR HOLIDAY HOURS: EMWD offices will be closed on Monday, December 25, 2017, in observance of the Christmas holiday and on Monday, January 1, 2018, in observance of the New Year's holiday. Visit emwd.org/eBill to pay your bill online or to sign up for our improved eBill service.
November 2017 Bill Message
DON’T BE A PAIN IN THE DRAIN! Be SewerSmart! Fats, oils, and grease (FOG) down garbage disposals, drains, or toilets can cause major sewage back-ups and spills. Mix FOG with absorbent waste materials like paper, coffee grounds, or kitty litter and place them in the trash with leftover food scraps from plates and pans. For more information on how you can be SewerSmart, visit emwd.org/SewerSmart.
October 2017 Bill Message
FALL HAS ARRIVED! With shorter days and cooler nights, outdoor plants and landscape don’t need quite as much water. Check your irrigation controllers and reduce your outdoor watering to make sure you stay within your water budget. Looking for water-wise landscaping ideas? Visit the “Use Water Wisely” section of emwd.org.
City of Perris Customers Only:
A MESSAGE TO OUR PERRIS-BASED CUSTOMERS: Measures G and H on the November Ballot regarding the proposed sale of the City of Perris’ two water service systems will NOT impact water rates for or service to EMWD customers. For more information on Measures G and H, please call the City of Perris at 951-943-6100 or visit emwd.org/PerrisCustomers.
September 2017 Bill Message
CHECK IT OUT! New eBill and Pay-by-Phone features are now available at emwd.org/eBill. Sign up today to access these new features.
SAVE THE DATE! Mark your calendars for Saturday, October 28, 2017 and join us for our annual District Open House from 9 a.m. to 1 p.m. at our main office located at 2270 Trumble Road in Perris.
August 2017 Bill Message
In a continuing effort to provide customers with new and cost efficient technologies, EMWD is upgrading water meters to Advanced Meters. These new meters will allow EMWD to access hourly, weekly and monthly water usage as well as other added features such as leak detection and usage notifications. Visit www.emwd.org/SmartMeters for more information and to view an installation timeline.
July 2017 Bill Message
EMWD's Consumer Confidence Report (CCR) - also called the annual water quality report - is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at emwd.org/2016ccr.
June 2017 Bill Message
The summer season is here, and that means it’s time to mulch! Warmer temperatures dry up soil faster, which takes water away from your plants. You can help save that water by keeping a 3-4 inch layer of mulch over any exposed soil. Mulch can also help prevent weeds from growing around your plants and competing for water. For more tips, please visit emwd.org.
May 2017 Bill Message
Keeping in touch, your way! You can choose the most convenient way to receive EMWD news and information. Visit www.emwd.org/enotify to subscribe to email notifications for meetings, events, water outage alerts, and more! Update your contact information and preferences for how we communicate with you at www.emwd.org/update. Don’t forget to follow us on Facebook, Twitter and/or Instagram, and rate us on Yelp! Log on today to get connected with EMWD!
April 2017 Bill Messages
Community Water Festival – a FREE family fun event! Plan to attend the 15th annual FREE event on Saturday, April 29 from 11 am to 3 pm in Murrieta (41810 Juniper Street). The first 100 guests will receive a special gift. Children’s Theatre Show is at 1 pm and door prize drawing times are at 11:30 am, noon, 12:30 pm, 1:45 pm, and 2:30 pm. For more information, please visit www.emwd.org.
City of Perris Customers Only:
Don’t miss the 5th Annual Health and Wellness Fair on Saturday, April 22 from 10 am to 2 pm at Perris City Hall for free health screenings; prizes and giveaways; and free entertainment. Be sure to stop by EMWD’s Water Bottle Fill Station booth while you’re there!
CII Customers Only:
EMWD offers a variety of programs and rebates to assist your organization in achieving a beautiful, water-efficient landscape. One of our newest programs is the Drip Rebate Program. Through this program, you are eligible for a $0.50 per square foot rebate to convert tree and planter areas from overhead spray to drip irrigation (please note the maximum area allotted is 50,000 square feet). For more information on this or other programs and rebates, please visit www.emwd.org.
February 15 - March 2017 Bill Message
Winter storms have continued to improve statewide drought conditions. As a result, EMWD downgraded to Stage 2 – voluntary water use reduction – of the Water Shortage Contingency Plan on February 15, 2017. Please consider reducing grass landscapes and thank you for continuing to use water wisely. For more details, please visit www.emwd.org/drought.
February 1-14 2017 Bill Message
Winter rainstorms are improving California's drought conditions, and we need the rain and snow to continue through the season! The State Water Resources Control Board is expected to provide a drought update on February 8. Based on that update, EMWD's Board will consider adjusting its drought stage at the February 15 Board meeting. Please visit www.emwd.org/drought for more information.
January 2017 Bill Message
Our winter season has started off well, and the northern California area drought conditions are improving. However central and southern California areas are still considered to be in extreme and exceptional drought conditions. Thank you for your ongoing efforts to use water efficiently!
December 2016 Bill Message
PLEASE NOTE HOLIDAY HOURS: EMWD offices will close at noon on Friday, December 23, 2016 and remain closed through Monday, December 26, 2016 in observance of the Christmas holiday. Offices will also be closed on Monday, January 2, 2017 in observance of the New Year holiday.
November 2016 Bill Message
Never put fats, oils, or grease (FOG) down garbage disposals, drains, or toilets. Instead, mix FOG with absorbent waste materials like paper, coffee grounds, or kitty litter and place them in the trash. Wipe food scraps from plates and pans and dump them in the trash as well. Doing these things helps prevent sewage backups or spills. For more information, please visit www.emwd.org.
October 2016 Bill Message
With the fall season comes shorter days and cooler overnight temperatures. That means less water is needed outdoors. So please reduce your outdoor watering to make sure you stay within your water budget. Fall is also the perfect time to plant water-wise landscapes. Visit www.emwd.org for water wise landscaping ideas!
September 2016 Bill Message
Mark your calendars to join us for EMWD’s Open House on Saturday, October 15th from 9 am to 1 pm at EMWD offices. Learn about EMWD’s services and programs and enjoy free fun for the whole family! Visit www.emwd.org/OpenHouse for more information.
August 2016 Bill Messages
Please remember that what goes down your drains – both inside and outside your home – goes into the sewer system. To help prevent blockages and sewer spills, please keep your drainage pipes free from fats, oils, grease and other substances that can clog up pipelines such as paint, cement, etc. The same applies to contractors...cement, stucco, and pool grout tools should not be cleaned into the sewer and waste material must be disposed of properly.
WATER ONLY CUSTOMERS
As the drought continues, we encourage all customers to stay within water budgets. Doing so will help reduce EMWD’s overall water use by 20 percent compared to 2013. If you’ve let your landscape die, please don’t replant in Summer. Consider planting a water-efficient landscape in the Fall instead. For more information, please visit www.emwd.org/drought.
July 2016 Bill Message
EMWD's Consumer Confidence Report (CCR) - also called the annual water quality report - is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at www.emwd.org/2015ccr.
June 2016 Bill Message
EMWD is now in a Stage 3c drought response. Outdoor water budgets are now restored, however all water used in excess of your total water budget will be charged at the highest, "Wasteful" water use rate. Please continue to use water wisely and follow EMWD's water use efficiency requirements. For more information, please visit www.emwd.org/drought.
May 2016 Bill Message
Did you know you can view your account balance and due date through EMWD’s eBill site? No login required! Just enter your account number and name. You can even make a quick payment! Want more options? Register with eBill to be able to choose paperless billing; email notifications; payment scheduling; consolidated billing/payments for multiple accounts; billing and payment history; and more! Visit www.emwd.org/eBill today.
April 2016 Bill Message
IMPORTANT NOTE: EMWD has a new payment address! Our new payment address is PO Box 845484, Los Angeles, CA 90084-5484. This new address is for payments only. Please update your records and your automatic bank payments (if applicable) to reflect this change.
March 2016 Bill Message
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but Spring showers can help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you this Spring. Please visit www.emwd.org/drought for updated drought information.
January & February 2016 Bill Message
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but El Niño may be able to help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you and join EMWD's 2016 Winter Outdoor Watering Challenge to stop watering outdoors this winter! Turn off your irrigation system whenever rain is in the forecast and leave it off for at least one week every time it rains! Visit www.emwd.org/drought for more information.