We require 2 working days notice to cancel your service. Please contact our Customer Service Department so that we may close your account per your wishes and update your mailing address.
EMWD Customer Service is available Monday - Friday, between 8 am and 5 pm at the following numbers:
Within Perris/Sun City: (951) 928-3777
Other Areas: 1-800-426-3693
If you need to speak to a customer service representative, the best times to call are Tuesday through Thursday between 9 a.m. and 2 p.m. Our peak calling hours are from 8 a.m. to 9 a.m. and 2 p.m. to 5 p.m. daily. Monday and Friday are peak calling days.
Accounts are not closed automatically unless the new customer calls in for service. It is YOUR responsibility to contact our office to discontinue service.
When Calling in to our Customer Service Department:
please have your name, account number and Social Security Number available.
We will not give information on the account unless you can verify your Social Security number.
