Should you wish to request a payment arrangement, please contact our Customer Service Department prior to the due date on your bill.
No arrangements will be given on delinquent accounts.
Only the person on the account may be given payment arrangements.
OUR DEPOSIT POLICY:
We do not assess deposits to most new accounts. However, if we find that you have had an unsatisfactory account with us in the past, a deposit will be assessed when taking the new order for service.
Once an account has been established, a deposit may be assessed to the account if the account goes delinquent for non-payment or if we receive a return check.
RETURN CHECK POLICY:
All return checks MUST be paid in cash.
TRANSFER BALANCE POLICY:
Should we find that you have left an outstanding balance on another account, that balance will be transferred to you new account.
A deposit will be placed on your new account and you will be given appropriate time to make your payment in full.
TO CLOSE AN ACCOUNT:
We require 2 working days notice to cancel your service. Please contact our Customer Service Department so that we may close your account per your wishes and update your mailing address.
Accounts are not closed automatically unless the new customer calls in for service. It is YOUR responsibility to contact our office to discontinue service.
CONTACTING OUR CUSTOMER SERVICE DEPARTMENT:
When calling into our Customer Service Department, please have your name, account number and Social Security Number available.
We will not give information on the account unless you can verify your Social Security number.
Billing Problem? Get it resolved quickly by email: billing@emwd.org
