Pay by Phone - IVR

To improve customer service, EMWD upgraded the Interactive Voice Response (IVR) system. To use this system, you need:

1. A touch-tone telephone
2. Your account number and phone number including area code
3. A MasterCard or Visa credit card, or checking account information, social security numbers and address to make a payment.

To use the Interactive Voice Response system, call (951) 928-3777 then press 2. For more detailed information, see our IWR/IVR Information Brochure (60k Acrobat pdf).

We encourage you to use this system for your utility billings. You can use the system anytime to:

• Check account information
• Check billing history
• Check payment history
• Make a payment

Note: The convenience fee for processing credit card payments over the phone with a customer service representative is now $5.00.  The increase reflects necessary bank and overhead charges to provide this service.  There is no convenience fee to pay your bill online, in person, or by using the Interactive Voice Response system by calling (951) 928-3777.

TeleCheck Return Check Policy
If you choose to pay your bill by check, you are subject to the Telecheck return check policy. The details and charges associated with this policy can be found on the TeleCheck web site at: http://www.telecheck.com/ica/ica-reqverb.html. Please note that these charges are assessed and collected by TeleCheck, not EMWD.