The Direct Payment Program allows you to receive a paper water bill and have your payment automatically deducted from your designated checking or savings account by the due date on your bill.
Give our Direct Payment Program a try —it’s easy to sign up for and easy to cancel.
How The Direct Payment Program Works
Enrolling online, or signing and mailing the enrollment form authorizes EMWD to debit your bank account for the amount of your monthly bill. Payment by credit card is available only by signing up online.
You will continue to receive a monthly bill. If you question the charges, you must contact EMWD within five days after the bill date. If not disputed, the amount will automatically be transferred out of your account not less than 15 days after your billing date. If you question the charges after the five-day period, adjustments can be made on your next bill. The debit date on your bill allows for bank holidays.
If there are insufficient funds (NSF) in your account to cover the direct payment or if your credit card is declined, a service charge will be added. The total due must then be covered in cash, cashier check, money order or credit card. After two NSF, this contract is voided.
You may cancel this agreement by calling an EMWD customer service representative at (951) 928-3777 and select option 1, or use the toll-free number: 1-800-426-3693.
How Do I Sign Up?
You can sign up online, or register by filling out and mailing in a form.
Enroll by mail: call the Customer Service Department at (951) 928-3777 and select option 1, or use the toll-free number: 1-800-426-3693, or email billing@emwd.org to request an enrollment form.
Frequently Asked Questions
Enrollment
What is EMWD’s Direct Payment Program (DPP)?
Direct Payment is a safe, convenient and confidential method of automatic bill payment.
Who is eligible for EMWD’s DPP?
Every customer with an active EMWD account is eligible.
How do I enroll in EMWD’s DPP?
You can enroll online by clicking on the checking/savings withdrawal link. You can also sign up by requesting an enrollment form by calling EMWD Customer Service at (951) 928-3777 and select option 1, or use the toll-free number: 1-800-426-3693.
How do I cancel enrollment in EMWD’s DPP?
To cancel enrollment in DPP, call an EMWD customer service representative at (951) 928-3777 and select option 1, or use the toll-free number: 1-800-426-3693.
Payment
How will my bill be paid?
On the date shown on your bill, EMWD will inform your banking institution or credit card company of the amount due. The bank will automatically pay that amount from your account.
When will my payment be made if my bill due date falls on a bank holiday?
The debit date on your bill allows for bank holidays.
What happens if I have a prior unpaid balance when I enroll in the Direct Payment Program?
Your bank account will be debited/charged for the full unpaid balance on your bill.
When will this take effect?
Please continue to pay until notification is made on your bill, which will be approximately 6-8 weeks.
What if my account is with a credit union or savings and loan?
All financial institutions participate.
How will I know how much my bill is?
EMWD will send you a copy of the bill at least 10 days before it is due and indicate when the amount will be paid.
How can I be sure my bill has been paid?
The bills you authorize for Direct Payment will be clearly itemized on your monthly bank account statement.
How much does it cost to participate in EMWD’s DPP?
EMWD does not charge for Direct Payment.
Who do I contact for questions about my payments?
Call an EMWD customer service representative at (951) 928-3777 and select option 1, or use the toll-free number: 1-800-426-3693.
Direct Payment
...Because you have
better things to do.
Billing Problem? Get it resolved quickly by email: billing@emwd.org
