Policies for Billing

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PAYMENT ARRANGEMENT POLICY:

  • Should you wish to request a payment arrangement, please contact our Customer Service Department.
  • No arrangements will be given on delinquent accounts.
  • Only the person on the account may be given payment arrangements.

OUR DEPOSIT POLICY:

  • A deposit will be assessed when taking a new order for service.
  • A deposit will be assessed to accounts that become delinquent for non-payment or if we receive a returned item.

RETURN ITEM POLICY:

  • All returned items MUST be paid in cash.

TRANSFER BALANCE POLICY:

  • Should we find that you have left an outstanding balance on another account, that balance will be transferred to you new account.
  • A deposit will be placed on your new account and you will be given appropriate time to make your payment in full.

TO CLOSE AN ACCOUNT:

  • We require 2 working days notice to cancel your service. Please contact our Customer Service Department so that we may close your account per your wishes and update your mailing address.
  • Accounts are not closed automatically unless a new customer calls in for service. It is YOUR responsibility to contact our office to close your account.

CONTACTING OUR CUSTOMER SERVICE DEPARTMENT:

  • When calling our Customer Service Department, please have your name, identification, or account number available.