Billing Terms & Policies
Paying Your Bill
Statements for service are due and payable upon receipt and become delinquent
15 days after the billing date. If you are unable to pay this bill, please
call EMWD to discuss payment arrangements.
Delinquent Bills
Delinquent accounts are subject to a delinquency charge.
When assessed, payment must include the total amount due on the account,
including the
delinquency charge and any current charges. Delinquent bills and partial
payments should be made at the District office, or
at any authorized
payment agency.
Disputed Bills
Should you question this bill, please request an explanation and/or
re-reading of your meter by calling one of the telephone numbers for
billing assistance shown below within 10 days of the billing date.
EASTERN MUNICIPAL WATER DISTRICT
(951) 928-3777 1-800-426-3693
To mail your water bill payment:
P.O. Box 8301
Perris, CA 92572-8301
All other correspondence:
P.O. BOX 8300
Perris, CA 92572-8300
District Office Location:
2270 Trumble Road
Perris, California
Meter Reading Policy
The next time the meter is scheduled to be read for billing purposes,
we will make every attempt to read on the Read Date. However, due to
emergencies, the District reserves the right to modify the Read Date
if necessary.
Billing Terms
Here is an explanation of terms used in your water bill.
Water Commodity
The charge for water actually used. Charges
vary depending on the area of water delivery, the source of water supply,
and the energy it takes
to deliver it to the property.
Water Service
The charge for customer services such as reading and maintaining
meters, processing bills, posting payments and repairing water mains.
Daily
service charges are applied to open accounts whether water is used
or not. Charges vary with the size of the meter, the number of units
served, and the location within the District.
Meter Rental
A per day rental fee charged to temporary hydrant meter accounts
in lieu of a daily service charge.
Usage
1 unit = 100 cubic feet (748 gallons)(for meters
that register in cu. ft.)
1 unit = 1,000 gallons (for meters that register in gallons)
In the case of agricultural accounts, billing may be in acre feet.
Sewer
Service
The charge for the cost of collecting,
transporting, treating, and disposing of sewage and for maintenance of
treatment plants and sewer facilities.
Other Sewer
Assessed to accounts within the cities
of Hemet or Perris where the sewer lines used to collect sewage to
be transported
to an EMWD plant
belong
to those cities.
Refuse Disposal
Refuse Disposal Service is billed
for the cities of Hemet, Perris, and San Jacinto. Questions or disputes
about
your refuse charge should
be
directed to the City indicated on the front of your bill:
City of Hemet: 765-2352, City of San Jacinto:
654-7337, City of Perris: 943-4610.
SRRE Fee
SRRE Fee or source reduction and recycling
element is billed for the City of Perris to recover the costs of preparing,
adopting, and implementing
a solid waste management program. If you have a question or dispute
about this charge, please call the City of Perris: 943-4610.
Utility Tax
City of Moreno Valley: 413-3080
Other Charges
The following charges are based on District rules and regulations:
-
Delinquency Charge
Assessed on bills that become
delinquent. (per res. 2963)
-
Returned Check Charge
Assessed on all checks
returned by the bank unpaid. When a check is returned by the bank
unpaid, water service
may be discontinued without further notice. (per res. 2963)
-
Security Deposit
May be assessed on accounts
that become delinquent. When assessed, security deposits are not
refundable until the account is closed.
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