We appreciate your feedback...please also feel free to rate us!

Please correct the field(s) marked in red below:

This form is intended to be used to obtain general information about your account with EMWD.  Please do not provide sensitive information such as your Social Security Number, bank account or credit card number, or information that would enable someone to access an online account such as your username and password.  Information about how EMWD will use your information can be found at http://www.emwd.org/home/showdocument?id=2165.

What type of water do you drink? If you do not drink unfiltered tap water, please tell us why.

What type of water do you drink? If you do not drink unfiltered tap water, please tell us why.

DRINKING WATER SERVICE

DRINKING WATER SERVICE
Excellent Very Good Good Fair Poor Unacceptable Does not apply to me
Please rate the QUALITY of water (taste, color, smell) delivered by EMWD
Please rate the SAFETY of water delivered by EMWD
Please rate the RELIABILITY of water services from EMWD

WASTEWATER (SEWER) SERVICE

WASTEWATER (SEWER) SERVICE
Excellent Very Good Good Fair Poor Unacceptable Does not apply to me
Please rate the QUALITY/SAFETY of sewer services provided by EMWD
Please rate the RELIABILITY of sewer services provided by EMWD

CUSTOMER SERVICE INTERACTIONS

CUSTOMER SERVICE INTERACTIONS
Excellent Very Good Good Fair Poor Unacceptable Does not apply to me
Please rate the courtesy/professionalism of EMWD employees
Please rate the speed of service/ease of doing business (hours of operation) at EMWD
Please rate the accuracy of billing/information from EMWD
Please rate the responsiveness of EMWD staff to questions or requests

VALUE

VALUE
Excellent Very Good Good Fair Poor Unacceptable Does not apply to me
You pay a penny or less per gallon of tap water from EMWD. How reasonable do you think this cost is?
EMWD sewer customers pay approximately a dollar per day for sewer collection and treatment services. How reasonable is this cost to you?

OVERALL SATISFACTION

OVERALL SATISFACTION
Excellent Very Good Good Fair Poor Unacceptable Does not apply to me
Please rate how EMWD service compares to previous water districts you've dealt with
Please rate how EMWD service compares to other utilities (gas, electric, trash, etc.) in general
Please rate your overall satisfaction with EMWD

 In the past few months, have you seen, heard, or read anything from EMWD? 

In the past few months, have you seen, heard, or read anything from EMWD?

 Please select which topics you remember seeing, hearing, or reading about. Please check all that apply.

Please select which topics you remember seeing, hearing, or reading about. Please check all that apply.

Has EMWD's water budget-based tiered rate structure affected the way you use water in and around your home?

Has EMWD's water budget-based tiered rate structure affected the way you use water in and around your home?

Please provide any comments/suggestions for how we may improve your level of satisfaction with our services: 

Please tell us what city you live in:

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