Bill messages are printed at the bottom of billing statements each month.
January 2017 Bill Message
Our winter season has started off well, and the northern California area drought conditions are improving. However central and southern California areas are still considered to be in extreme and exceptional drought conditions. Thank you for your ongoing efforts to use water efficiently!
December 2016 Bill Message
PLEASE NOTE HOLIDAY HOURS: EMWD offices will close at noon on Friday, December 23, 2016 and remain closed through Monday, December 26, 2016 in observance of the Christmas holiday. Offices will also be closed on Monday, January 2, 2017 in observance of the New Year holiday.
November 2016 Bill Message
Never put fats, oils, or grease (FOG) down garbage disposals, drains, or toilets. Instead, mix FOG with absorbent waste materials like paper, coffee grounds, or kitty litter and place them in the trash. Wipe food scraps from plates and pans and dump them in the trash as well. Doing these things helps prevent sewage backups or spills. For more information, please visit www.emwd.org.
October 2016 Bill Message
With the fall season comes shorter days and cooler overnight temperatures. That means less water is needed outdoors. So please reduce your outdoor watering to make sure you stay within your water budget. Fall is also the perfect time to plant water-wise landscapes. Visit www.emwd.org for water wise landscaping ideas!
September 2016 Bill Message
Mark your calendars to join us for EMWD’s Open House on Saturday, October 15th from 9 am to 1 pm at EMWD offices. Learn about EMWD’s services and programs and enjoy free fun for the whole family! Visit www.emwd.org/OpenHouse for more information.
August 2016 Bill Messages
Please remember that what goes down your drains – both inside and outside your home – goes into the sewer system. To help prevent blockages and sewer spills, please keep your drainage pipes free from fats, oils, grease and other substances that can clog up pipelines such as paint, cement, etc. The same applies to contractors...cement, stucco, and pool grout tools should not be cleaned into the sewer and waste material must be disposed of properly.
WATER ONLY CUSTOMERS
As the drought continues, we encourage all customers to stay within water budgets. Doing so will help reduce EMWD’s overall water use by 20 percent compared to 2013. If you’ve let your landscape die, please don’t replant in Summer. Consider planting a water-efficient landscape in the Fall instead. For more information, please visit www.emwd.org/drought.
July 2016 Bill Message
EMWD's Consumer Confidence Report (CCR) - also called the annual water quality report - is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at www.emwd.org/2015ccr.
June 2016 Bill Message
EMWD is now in a Stage 3c drought response. Outdoor water budgets are now restored, however all water used in excess of your total water budget will be charged at the highest, "Wasteful" water use rate. Please continue to use water wisely and follow EMWD's water use efficiency requirements. For more information, please visit www.emwd.org/drought.
May 2016 Bill Message
Did you know you can view your account balance and due date through EMWD’s eBill site? No login required! Just enter your account number and name. You can even make a quick payment! Want more options? Register with eBill to be able to choose paperless billing; email notifications; payment scheduling; consolidated billing/payments for multiple accounts; billing and payment history; and more! Visit www.emwd.org/eBill today.
April 2016 Bill Message
IMPORTANT NOTE: EMWD has a new payment address! Our new payment address is PO Box 845484, Los Angeles, CA 90084-5484. This new address is for payments only. Please update your records and your automatic bank payments (if applicable) to reflect this change.
March 2016 Bill Message
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but Spring showers can help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you this Spring. Please visit www.emwd.org/drought for updated drought information.
January & February 2016 Bill Message
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but El Niño may be able to help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you and join EMWD's 2016 Winter Outdoor Watering Challenge to stop watering outdoors this winter! Turn off your irrigation system whenever rain is in the forecast and leave it off for at least one week every time it rains! Visit www.emwd.org/drought for more information.